jili99 Privacy Policy

1. Legal Basis for Processing

jili99 processes your personal data on the following legal bases:

• Contractual necessity — processing required to create and manage your account, process deposits and withdrawals, and deliver the services you have requested;
• Legal obligation — processing required to comply with applicable laws, including anti-money laundering (AML) obligations and identity verification requirements;
• Legitimate interests — processing carried out to detect and prevent fraud, protect the security of the platform, and analyse usage patterns to improve our services;
• Consent — where you have given explicit consent, such as for receiving promotional communications from jili99.

2. How We Use Your Data

jili99 uses the personal data we collect for the following purposes:

• Creating, verifying, and managing your jili99 player account;
• Processing deposits and withdrawals via bKash, Nagad, Rocket, Upay, and other supported payment methods;
• Conducting identity and age verification to ensure all players are 21 years or older;
• Detecting and preventing fraudulent activity, money laundering, and abuse of bonuses;
• Providing customer support through our Telegram channel and other support channels;
• Sending transactional notifications relating to your account activity;
• Sending promotional communications where you have consented to receive them;
• Analysing gaming behaviour to support our responsible gaming obligations;
• Maintaining and improving the security, stability, and performance of the platform.

3. Sharing Your Data with Third Parties

jili99 may share your personal data with the following categories of third parties, strictly on a need-to-know basis and subject to appropriate data protection safeguards:

• Payment processors — including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Visa, and Mastercard, to process your financial transactions;
• Identity verification providers — third-party KYC and AML screening services engaged to verify player identities and meet compliance obligations;
• Game content providers — studios such as Pragmatic Play, Evolution Gaming, JILI Games, Spribe, and Ezugi receive session data necessary to deliver game content and calculate outcomes;
• Technology and infrastructure providers — cloud hosting, content delivery, and security service providers who process data solely on our instructions;
• Law enforcement and regulatory bodies — where required by applicable law or in response to a lawful request from a competent authority.

jili99 does not share your personal data with advertisers, data brokers, or any third party for their independent marketing purposes.

4. Data Retention

jili99 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. In practice:

• Account data is retained for the duration of your account and for a period thereafter as required by our legal and compliance obligations;
• Transaction records are retained for a minimum of five years to comply with anti-money laundering requirements;
• KYC documents are retained for a minimum of five years following account closure;
• Support communications are retained for a period of two years unless a longer period is required for dispute resolution.

When data is no longer required, it is securely deleted or anonymised so that it can no longer be associated with you as an individual.

5. Cookies and Tracking Technologies

The jili99 platform uses the following types of cookies:

• Essential cookies — required for the platform to function, including session management and security tokens. These cannot be disabled without affecting your ability to use the platform;
• Analytics cookies — used to understand how players navigate the platform, which pages are most popular, and where improvements can be made. Data collected by analytics cookies is aggregated and does not identify individual users;
• Preference cookies — used to remember your settings and preferences to provide a more personalised experience.

You may manage cookie settings through your browser. Note that disabling essential cookies will impair your ability to log in and use the platform.

6. Your Privacy Rights

As a jili99 player, you have the following rights in relation to your personal data:

• Right of access — you may request a copy of the personal data jili99 holds about you;
• Right to rectification — you may request correction of any inaccurate or incomplete personal data;
• Right to erasure — in certain circumstances, you may request deletion of your personal data. Note that legal retention obligations may prevent full erasure in some cases;
• Right to restriction — you may request that we limit the processing of your personal data in certain circumstances;
• Right to withdraw consent — where processing is based on consent (e.g., promotional communications), you may withdraw consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, contact our support team via Telegram @jili99support. We will respond to verifiable requests within a reasonable timeframe.

7. Security Measures

jili99 implements a range of technical and organisational security measures to protect your personal data, including:

• 256-bit SSL/TLS encryption for all data in transit between your device and our servers;
• Encrypted storage of sensitive data including passwords (stored as salted hashes, never in plaintext) and payment identifiers;
• Access controls limiting data access to authorised personnel on a need-to-know basis;
• Regular security assessments and vulnerability testing of platform infrastructure;
• Two-factor authentication options available to players to protect account access.

While we take all reasonable steps to protect your data, no internet-based platform can guarantee absolute security. You are responsible for keeping your jili99 login credentials confidential.

8. Children and Minors

jili99 is strictly an adults-only platform. We do not knowingly collect personal data from individuals under 21 years of age. If we become aware that a player under the age of 21 has registered an account, we will immediately close that account and delete all associated personal data. If you believe a minor has registered on jili99, please contact us immediately via Telegram @jili99support.

9. Changes to This Privacy Policy

jili99 reserves the right to update this Privacy Policy at any time. Any changes will be published on this page with a revised "Last Updated" date. Where changes are material, we will endeavour to notify registered players through their registered contact details. Your continued use of the jili99 platform following publication of an updated Policy constitutes acceptance of the changes. We encourage you to review this Policy periodically to stay informed about how we protect your data.

10. Contact and Data Enquiries

If you have any questions, concerns, or requests relating to this Privacy Policy or the personal data jili99 holds about you, please contact our support team:

• Support Email: [email protected] (plain text — not a clickable link)
• Telegram: @jili99support

We aim to respond to all privacy-related enquiries within 5 business days (Bangladesh Standard Time, UTC+6).